1. Introduction
At Imprint.live, we prioritise user safety and well-being. As part of our commitment, users must nominate a next of kin who can be contacted in the event of a serious mental health concern. This policy outlines when and how a next of kin will be contacted, ensuring responsible and ethical intervention while respecting user privacy and consent. While this isn’t mandatory to use the platform, we encourage users to input this information and remind them over a period of time to ensure they have nominated someone who is content in consenting to supporting them.
2. Purpose of the Next of Kin System
The next of kin system is designed to provide an additional layer of support in cases where there are significant concerns about a user’s mental health. This is not a substitute for professional mental health services but a means of notifying a trusted individual when urgent intervention may be necessary.
3. What Constitutes a Mental Health Emergency?
A mental health emergency is a situation where a user exhibits severe distress or behaviors indicating they may be at risk of harming themselves or others. Indicators include, but are not limited to:
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Expressing suicidal thoughts with clear intent.
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Making direct threats of self-harm and clear intent.
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Posting content that evidences clear immediate danger to themselves.
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Exhibiting erratic, extreme emotional distress that raises significant concerns with clear evidence or intent of inciting harm or having carried out harm to themselves.
4. Conditions for Contacting Next of Kin
A next of kin will only be contacted under the following conditions:
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The user has nominated a next of kin and provided their contact details.
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The next of kin has explicitly consented to being contacted in such circumstances.
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Moderators identify clear and immediate concerns regarding the user’s well-being based on content posted publicly on the platform. This content needs to exhibit intent or evidence without doubt.
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A review by a human moderator confirms the necessity of reaching out.
5. Limitations & Responsibilities
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Imprint.live does not take responsibility for any harm that a user may experience either on or off the platform.
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The next of kin will only be notified as an additional support measure and not as a formal intervention.
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The next of kin will not be made aware of the concern but sent the message to encourage them to check in on the user who nominated them.
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Users in crisis are strongly encouraged to contact emergency services, the NHS, or dedicated mental health helplines, as listed in our platform’s support centre.
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Direct messages remain private and are not monitored unless explicitly reported by the user.
6. User Guidance for Mental Health Support
If you or someone you know is experiencing a mental health crisis, we strongly recommend reaching out to:
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NHS Mental Health Services (Dial 111 for non-emergency help)
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Samaritans (Call 116 123 for free, 24/7 support)
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Hub of Hope (Visit www.hubofhope.co.uk to find local mental health support services)
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PAPYRUS HOPELINEUK (Call 0800 068 4141, Text 88247, or email pat@papyrus-uk.org for support focused on suicide prevention in young people)
7. Review & Updates
This policy will be reviewed periodically to ensure its effectiveness and alignment with best practices in mental health support and data protection regulations.
8. Contact Information
For any concerns or inquiries regarding the next of kin system, please contact our support team at support@imprint.live.
By using Imprint.live, all users acknowledge and agree to this Next of Kin Policy, ensuring responsible engagement with our safety measures.